Refund policy
We hope you enjoy the purchases you make from Brand Epoch Inc. This Refund & Return Policy explains how Brand Epoch Inc (“we”, “us”, or “our”) handles returns and refunds for orders placed through our Website.
Scope
This Policy applies to purchases made directly through our official website. We currently serve customers within the United States only for physical product orders.
For digital or printable learning resources, delivery may be provided electronically where applicable.
Return Window
Unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your physical order is marked as delivered.
Requests submitted outside this 30-day period may be subject to additional review based on the order details and product condition.
For digital or printable resources, refund eligibility may be limited once the file, download link, or digital access has been delivered, downloaded, accessed, or sent.
Conditions for Returns
To help us process your return smoothly:
Items should be unused, undamaged, and in their original condition Â
All original packaging, labels, protective materials, manuals, accessories, and parts should be included Â
Toy sets, sensory play items, puzzles, fine motor skill activities, craft products, bath and water toys, outdoor play items, soft toys, and learning sets should be returned complete with all included pieces Â
Proof of purchase, such as an order confirmation or order number, should be provided Â
If returned items show signs of use, damage, missing parts, opened or damaged packaging, stains, odors, water exposure, or other conditions that affect resale or product integrity, the refund amount may be adjusted after inspection.
For children’s products, sensory items, bath and water toys, soft toys, and craft products, return handling may depend on the item’s condition, packaging, hygiene status, and whether all original parts and materials are included.
Contact Us Before Returning
We may use different warehouses and logistics partners, so return addresses are not the same for every order. Please do not send any items back to our office address without prior confirmation.
Before returning any item, please contact our support team within the return period:
Email: info@brandepoch.life Â
Phone: +1 (720) 629-3336 Â
Please provide your name, order number, the item(s) you wish to return, and the reason for the return.
After reviewing your request, we will provide the correct return warehouse address and any reference number or special instructions required.
Returns sent without prior confirmation or to the wrong address may take longer to process.
Return Shipping Costs
If the return is due to our error, such as the wrong item being shipped, an incorrect item, or a verified product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the evidence.
If the return is due to personal reasons, such as change of mind, preference, ordering the wrong item, selecting the wrong product, or no longer needing the item, you are responsible for the return shipping costs.
Original shipping fees are generally non-refundable unless the return is related to our error or a verified product issue.
Damaged, Defective, or Missing Items
If your item arrives damaged, defective, incorrect, or with missing parts, please contact us within 7 calendar days of delivery.
Please provide your order number along with clear photos or videos showing:
The outer shipping package Â
The inner packaging Â
The damaged item, defective area, or missing parts Â
Any labels or order information included in the package Â
After review, we will offer an appropriate solution according to the situation. This may include a replacement, partial refund, full refund, store credit, or other reasonable resolution.
Special Notes for Children’s Products
Some children’s educational and developmental products may include multiple pieces, small components, craft materials, packaging inserts, or accessories. Please check all items carefully after delivery and contact us promptly if anything appears damaged, incomplete, or incorrect.
Product age recommendations, safety notes, material information, and included components are provided on product pages where applicable. Customers should review all product information before use.
Some products may require adult supervision, especially items with small parts, craft materials, water-play use, or multi-piece components.
Final Sale and Limited Return Items
Items marked as “Final Sale” or “Limited Return” may have special return conditions. Please review the product page carefully before placing your order.
For safety, hygiene, and product integrity reasons, return handling may be limited for:
Used children’s products Â
Opened sensory play items Â
Used bath or water toys Â
Washed or used soft toys Â
Opened craft products or activity kits Â
Items missing original packaging, parts, accessories, or instructions Â
Products damaged after delivery due to misuse, improper handling, or normal wear and tear Â
We will review these situations based on the item condition, order details, and applicable policy terms.
Digital and Printable Resources
Digital products, printable learning resources, activity pages, downloadable files, and other electronically delivered materials are handled differently from physical products because they are delivered by digital access rather than carrier shipment.
Once a digital or printable resource has been delivered, accessed, downloaded, or sent, refund options may be limited.
If you experience a technical issue with a digital or printable resource, please contact us. We may assist by resending the file, providing access support, or offering another reasonable solution where appropriate.
Refund Process
Once your return is received and inspected, we will notify you of the refund result and any approved refund amount.
Approved refunds will be issued to your original payment method only.
Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item according to this Policy and place a new order on our Website.
Contact Information
If you have any questions about this Refund & Return Policy or need assistance, please contact:
Brand Epoch Inc Â
Address: 1070 Bannock St, Suite 208, Denver, CO 80204, United States Â
Phone: +1 (720) 629-3336 Â
Email: info@brandepoch.life